Want to increase student retention? Talk to the parents
Shannon Cook, director of retention solutions, explains how communicating with parents can help campuses strengthen student retention. The post Want to increase student retention? Talk to the parents...
View ArticleHow surveying campus personnel helps you better serve your students
Julie Bryant explains how survey data from your institution's staff can provide valuable insights into student retention initiativess and strategies. The post How surveying campus personnel helps you...
View ArticleTaking satisfaction assessment beyond the students
Julie Bryant explains how including institutional and parent satisfaction data can help campuses make informed decisions about institutional priorities. The post Taking satisfaction assessment beyond...
View ArticleCreating loyal college students (i.e., “customers”)
What can customer satisfaction and consumer loyalty programs teach us about college student retention? Julie Bryant of Noel-Levitz draws some parallels. The post Creating loyal college students (i.e.,...
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Want to increase student retention? Talk to the parents
Parents can play a big role in a student’s decision to persist. In my five years at a small private, liberal arts college, I had many students come into my office ready to transfer just weeks or even...
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How surveying campus personnel helps you better serve your students
Many campuses have regular assessment plans that focus on student satisfaction. Certainly capturing and documenting student satisfaction is a key variable for accreditation activities, strategic...
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Taking satisfaction assessment beyond the students
Compare the satisfaction and priorities of institutional staff and parents of enrolled students to develop a clear picture for how your institution should focus efforts for improvement. Based on my...
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Creating loyal college students (i.e., “customers”)
What can customer loyalty teach us about keeping students satisfied and on track to college completion? I was thinking this summer about the terms retention and satisfaction. Isn’t retention just...
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Using Actionable Surveying to Drive Student Success
How can you use student satisfaction survey data to take action for improving the student experience? This was the topic of our RNL LinkedIn Live discussion on January 25. Our guest was Nancy Ludwig,...
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